Design & Install
At Miller Landscape, we believe that landscape architecture is an art form…not an exact science. Because every customer and their needs are different, we customize our service to fit what each client needs. We also understand that most people that are considering having landscaping installed do not know what to expect, what happens 'behind the scenes', or what landscape costs are. Below we have outlined the typical steps our clients go through from start to finish. Please give us a call or submit a contact form if you have any questions or concerns!
Step 1 - Have a Consultation
You will begin by scheduling a time to meet with one of our experienced and knowledgeable architects. Not every project will need a design, but some extensive or larger projects may require one. Depending on the scope of work, we may not be able to offer a *free quote* without designing the project completely due to the accuracy of materials that are typically determined by the design and measuring process. Our reps will typically complete your quote on-site, but depending on the size of the project, they may have to send it via email or come back out to present it to you. During our busier seasons, it may take up to a week to complete.
Step 2 - Do Your Homework
Review the information in your Sales Folder. Take the time to get to know the company you are potentially signing a contract with is the most important part of the landscape process. The Sales Folder should contain photos, a business license, an insurance certificate, financing information, current watering guidelines, and our MALTA membership information. Review and compare our quote with other quotes you may have gathered, but be sure of exactly what the price includes. Visit Kudzu.com to search for customer reviews. Find out as much as possible about the company and be sure that you are not only reviewing price, but quality and reliability as well.
Step 3 - Sign
Have your rep make any final revisions to your quote and finalize your thoughts on your project. In order to schedule your project and order the materials, Miller Landscape requires a deposit and the signed contract approving the estimate. This is normally done through Docusign.
Step 4 - Install
After we receive your deposit and signed documents, someone from our Purchasing and Planning Department will contact you to discuss what day would be best to install your project. Depending on the time of year, this processing time can take up to a week. If you have a date that it needs to be completed by, for a special event etc., then we will do our best to do so.
Step 5 - Final Payment and Walk Through
At the completion of your project, the project manager will conduct a final walk through and collect final payment. The walk-through ensures that you will have the opportunity to look closely at our work and inform us of any dissatisfaction whatsoever.
Step 6 – Warranty
One of the best reasons to select Miller Landscape to install your project is our incomparable warranty policy. Our plant warranty is 90 days. There is absolutely no warranty on sod. The warranty for hardscape projects (stone, pavers, woodwork, etc.) will be negotiated with the customer at the time of signing, but begins at 1 year.